Forums/"Pin It" Button (General)

"Pin It" Button FAQ & Troubleshooting

Phil Derksen
posted this on May 23, 2012, 1:06 AM

The "Pin It" button is not showing up properly (or it shows up, but clicking isn't working). What can I do?

Here are some things to try. After each one re-test a few posts or pages on your site to see if it's fixed.

  • Make sure you've updated to the most current version of the plugin.
  • Clear your browser cache, log out/log in, test in a different browser.
  • If using any WordPress caching plugin, please empty/clear it (examples: W3 Total Cache, WP-Cache and WP SuperCache).
  • Disable other Pinterest-related plugins being used.
  • Test for theme or plugin conflicts (see below).

Testing for Theme Conflicts

  1. Activate a "stock" WordPress theme such as Twenty-Eleven, Twenty-Twelve or Twenty-Thirteen.
  2. Check to see if the issue still occurs.

If the issue does not occur after having activated the default "Twenty" theme, your theme is causing a conflict with the "Pin It" Button plugin.

If the issue continues to occur, you should then test for widget and plugin conflicts.

Testing for Widget Conflicts

If you have scripts, ads or other social sharing features embedded in Text/HTML Widgets, you should move them to "Inactive" to make sure their output isn't causing conflicts.

Testing for Plugin Conflicts

  1. Deactivate ALL plugins.
  2. Activate the "Pin It" Button plugin.
  3. Check to see if the issue occurs.

If the issue does not occur, one (or more) of your plugins is causing a conflict with the "Pin It" Button Plugin. To determine which plugin(s) is causing the conflict, follow these steps:

  1. Activate each plugin one by one.
  2. Check to see if the issue occurs after each plugin is activated.

Known plugin conflicts

  • W3 Total Cache: Make sure JS Minify is disabled.
  • Google Analytics for WordPress: Try unchecking one or both of these options: 1) Track outbound clicks & downloads, 2) Check Advanced Settings, then make sure "Track outbound clicks as pageviews" is un-checked.

Known theme conflicts

  • Your theme must implement wp_footer() in the footer.php file, otherwise JavaScript will not load correctly. You can test if this is the issue by switching to a stock theme temporarily or by installing and running the Theme Check plugin.
  • If your theme is incompatible, update it, switch or try this workaround. (updated 10/9/2012).

Pin Counts do not seem correct.

How do I display the button in places other than above or below the content (i.e. use a shortcode)?

  • Use the shortcode [pinit] to display the button within content.
  • Use the function <?php echo do_shortcode('[pinit]'); ?> to display within template or theme files.
  • More shortcode instructions in the "Pin It" Button settings in your WordPress admin.

How do I get the "Pin It" button to line up next to my other social sharing buttons?

  • Add custom CSS on the settings screen and optionally remove the surrounding <div> tag or...
  • Upgrade to the Pro version which includes some other social sharing buttons.

I had an old version of the "Lite" (free) plugin that worked and now it doesn't. Can I get it back?

  • Yes, you can download previous versions here.
  • You'll need to deactivate and delete the current plugin, then go to Plugins > Add New > Upload to upload the zip file to your site.
 

Comments

User photo
Veronica Grace

I had the old version of pin it and it worked fine.  I moved my blog to a new sever and it stopped showing up. It would show up when it first loaded but then disappear.  I updated the app and activated it and now all of my pinterest counts are gone and it doesn't even show zero. It just shows nothing beside the pin it button and this very disappointing.  Why? and how can I get my counts back?

August 24, 2013, 10:01 AM
User photo
Bcr8tive

Hi Veronica,

I did something similar a while back - and in so doing i reset the pin counts. That is what it sounds like to me now when you describe that you 'activated it' and now the pin counts are gone -   
There is nothing next to the pin button until something has been pinned again and to my knowledge there is no way to get the old counts back.
I did it on when I had some posts I had pin counts  in the thousands - (ugh)

August 24, 2013, 11:35 AM
User photo
Phil Derksen
Pinterest Plugins for WordPress

I just posted an explanation of what I've learned about pin counts and how they are tracked. Please look it over and feel free to submit a support request or comment there if you're still experiencing issues.

https://pinterestplugin.zendesk.com/entries/25586656

August 25, 2013, 10:59 AM
User photo
Veronica Grace

Sorry that doesn't help me.  I've just paid to upgrade and bought your $29 plug in and it can't be installed. I download it from the email but it's not a zip file. It's a folder with a bunch of files, which cannot be uploaded in wordpress as it will only accept zip files.  Reinstalling pin it just reinstalls the lite on my site which obviously doesn't work and doesn't show any pin counts now like I said. Very frustrated your plug in doesn't work and now i've paid for it. 

August 27, 2013, 4:23 PM
User photo
Phil Derksen
Pinterest Plugins for WordPress

Veronica, in some cases simply clicking on zip file links doesn't download them properly. If you're using Safari on a Mac or have zip files set to automatically extract, you may need to right-click and select "Save As..." to download the plugin zip file properly.

I'll also copy this to the support ticket you submitted.

August 27, 2013, 4:42 PM
User photo
Veronica Grace

OK got it installed finally. But the same problem the pin counts are not showing (which happened with the lite) but now the pinit button is also not working. Nothing happens when I click on them on any page. So I put that in the support ticket. 

August 27, 2013, 4:45 PM
User photo
Kimberley Hasselbrink

Hello, I just updated to the most current version of the plugin, and my pin it numbers no longer show up. Is this a bug with the latest version? Thanks! 

October 10, 2013, 2:21 PM
User photo
Phil Derksen
Pinterest Plugins for WordPress

It depends if you're using Lite or Pro. A updated summary and explanation of the current state of pin counts and how they're tracked and displayed can be found here:

https://pinterestplugin.zendesk.com/entries/25586656-Why-pin-counts-may-not-be-appearing

October 11, 2013, 8:48 AM
User photo
Suzanne Scoggins

I've upgraded to the most recent version, and now the Pin It button won't line up with my other buttons.  I'm sorry, I don't have the time or money to buy a pro plugin or change over from my existing social sharing plugin; I just need the Pin It button to line up.  In the previous version I used this: 

.pin-it-btn-wrapper {
float: left;
padding-top: 7px;
margin-right: 2px;
}

 

That no longer works.   I would just go back to the previous version of PinIt, but it no longer works at all.   All I want is for the silly button to line up the way it did before.

October 12, 2013, 9:56 PM
User photo
Phil Derksen
Pinterest Plugins for WordPress

Hi Suzanne. There were a few updates to the Lite version concerning CSS to be more flexible for users in general.

Could you first look over the upgrade notice here:

http://wordpress.org/support/topic/version-200-upgrade-notice

If you're still having issues at this point, could you post a new topic in the forums there with your website and CSS details?

Thanks.

October 14, 2013, 12:19 AM
User photo
Lori Smith

How can I have the "Pin It" button show the title of my article instead of the description that is associated with the image? Thanks!

January 11, 2014, 12:41 PM
User photo
Phil Derksen
Pinterest Plugins for WordPress

We don't have an option for this at the moment, but are considering adding it as a setting.

I assume you're talking about hover or below image pin it buttons. Regular "page-level" pin it buttons should use the post title be default.

Please vote and add your comments to the official feature request here:

http://pinterestplugin.uservoice.com/forums/146337-pinterest-wordpr...

 

January 12, 2014, 2:55 PM
User photo
Chris Jacobi

On my blog the "pin it" image failed to load.
Looking at the page source revealed code loke ...src='//asset...
   The "html:" part is missing.
My blog is:
    http://www.whitehawksoftware.com
in case you need to check

Thanks for help fixing the problem

Chris

May 16, 2014, 11:22 PM
User photo
Chris Jacobi

You don't need to publish this, but many thanks when you had something todo with my websites "pin it" suddenly working.  The only change I was aware of whas a new update on the theme.

Thanks,

Chris

May 17, 2014, 2:26 PM
User photo
Genevra Venaglia

Hi!  I am attempting to change my "pin it" button to white or grey but the only one that shows up is the little red circle, could you advise me about this please?  Thank you!

May 19, 2014, 5:02 PM
User photo
Kyle Brown
Pinterest Plugins for WordPress

Hello Chris,

I am giving Phil a hand with support.  Glad to hear everything is working. Should you have another issue in the future, feel free to submit a trouble ticket @ https://pinterestplugin.zendesk.com/tickets/new

Thanks,

Kyle

June 16, 2014, 11:28 AM
User photo
Kyle Brown
Pinterest Plugins for WordPress

@Generva,

Hello. Sounds like you just need to engage the custom pin it button and then select or upload alternate pin it buttons. Should you have another issue in the future, feel free to submit a trouble ticket @ https://pinterestplugin.zendesk.com/tickets/new

Thanks,

Kyle

June 16, 2014, 11:42 AM
User photo
Rahul Dhamecha

Hello Support,

I have installed your plugin "Pinterest Pin It Button Pro" and as per your instruction i have deactivate all other plugin related to pinterest and social share. Button functionality working properly but i have used custom image for pinterest button and i found that the default image it coming for 1 to 2 seconds and then it will replace custom image with it can you tell me what is happening in this problem. Right now i need to show only custom image which i have selected. Please guide me so it will show my custom image without showing default pinterest button for 1 to 2 second.

June 24, 2014, 11:24 PM
User photo
Kyle Brown
Pinterest Plugins for WordPress

Hello Rahul,

This generally indicates that there is a conflict with another plugin or your theme. If you have followed all of the steps in this FAQ and still have the issue, please submit a trouble ticket @ https://pinterestplugin.zendesk.com/tickets/new

Thanks,

Kyle

June 26, 2014, 4:19 AM